I inherited a valuable silk rug from my grandparents but the rug hasn’t been washed in years. Alot of local companies in Colorado refused to clean the rug with concern of damaging it. A friend recommended Revitarugs in the east coast and so I decided to call them and Katherine spent over 30 minutes with me patiently answering all my questions and giving me details about their cleaning process. She helped me make a shipping label and gave me instructions on how to pack the rug. After only a week the rug is back it looks pristine. I strongly recommend using Revita for rug cleaning.